TeamKB for Outlook

Knowledge base is very important to solve problems. TeamKB is an add-in to your Microsoft outlook that helps you to build your knowledge repository and share the best practices, solutions to common problem etc. with others.

Features: The application has a nice self explanatory menu. It allows you to perform setting for author`s list, problem list, notification options etc. You can navigate to publish article and pending article. You can create you article and publish them. Publish article is the most important folder where all the published articles are available and it is the most visited and used TeamKB folder. Any new article, either created manually or generated from out of an email would be finally published here.

The application has very nice features like articles are stored in your exchange server so no database is required, Centralize sharing of knowledge and documents, has search option to easily get the information, set email alerts for new KB articles are posted. You can grant / deny folder permissions to the articles. Application has a built-in word editor, embed images and any number of file attachments functionality. You can email article in DOC, MHT, PDF or XPS document format. You can get many more benefits like improved customer support, extending the Knowledge base to your customers, utilizes existing IT skills with minimal need for re-training.

Overall: This is a nice utility to share your knowledge with other and make use of it to improve efficiency. It is very useful to support team.

TeamKB for Microsoft® Outlook® is an enterprise-grade knowledge base, allowing you and your team to share information, reduce customer support, improve staff productivity and eliminate time wasted searching for information across disparate systems such as shared folders and paper documents, all inside Outlook.
With TeamKB, your team can document best practices and solutions to common problems and reply to time-consuming and repeated queries by selecting an appropriate knowledge base article. Article can be inserted directly as inline in the email reply, or can be converted to a PDF, XPS or MHT document, and then attach to the reply email.
- 100% Microsoft® Office Outlook integration.
- Deploy it over an Microsoft® Exchange shared mailbox or a public folder.
- No database requirement - KB articles are stored in your exchange server (supports hosted exchange server too)
- No file server requirement - Only a simple client install
- Centralize sharing of knowledge and documents
- Find information easily - Keywords and advanced search options in Outlook folder views
- Multi-tier problem category-problem types
- Custom define the fields you wish to track within the knowledge base
- Workflows for easy content approval and publishing
- Provide customizable email alerts so that all your team members are alerted as new KB articles are posted
- Use the same exchange folder permissions to grant/deny access to the KB articles
- Use the in-built access control mechanism in TeamKB to complement the exchange permissions for enhanced control
- Publish KB articles to your website for providing first level support to your end-users
- Content formatting with built-in editor of Microsoft® Word, embed images and any number of file attachments
- Email KB article as DOC, MHT, PDF or XPS document in single click!